Refund policy
Refund Policy
We offer refunds or replacements when the issue is caused by us, including delayed orders, or items that arrive damaged, incorrect, or missing. Refunds or replacements are only issued after required evidence is provided (photos, videos, or a non-delivery certificate from the local post office if tracking shows delivered but the customer claims non-receipt).
Once evidence is validated, the refund is initiated within 24 hours, and funds typically take 5 to 10 business days to appear, depending on your bank or payment provider.
Returns Policy
We generally do not require returns for items shipped from Chinese suppliers, because return shipping costs are very high. If an item is damaged, incorrect, or missing, you can keep the item and we'll issue a full refund or replacement instead, as long as you provide photo or video evidence within the required timeframe.
For damaged items, please report within 30 days of delivery and include clear photos or a short video showing the defect and how it affects the product. If the packaging is damaged but the product itself is intact and working, a refund is not available.